Frequently asked questions

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What is EWAY?
EWAY is a cutting-edge electric scooter rental company in Springfield, MO. We offer an eco-friendly, convenient, and fun way to travel around the city.
How do I rent an EWAY scooter?
To rent an EWAY scooter, you need to download the EWAY app from the App Store, create an account, find a nearby scooter on the map in the app, and unlock it by scanning the QR code on the scooter.
How much does it cost to rent an EWAY scooter?
The pricing of EWAY scooters varies, but generally, there is a small unlock fee and then a per-minute usage fee. The total cost of your ride will be displayed in the app before you confirm your ride.
How fast do EWAY scooters go?
Our scooters can reach a maximum speed of 15 mph. Please note that the speed can vary depending on the local regulations and the condition of the scooter.
Can I reserve an EWAY scooter?
Yes, you can reserve an EWAY scooter up to 15 minutes in advance through the EWAY app. If you do not unlock the scooter within the 15-minute reservation window, your reservation will be canceled and a small fee may apply.
How do I end my ride?
To end your ride, simply park the EWAY scooter in a responsible manner, ensuring it doesn't block pedestrian paths or entrances. Once parked correctly, end the ride through the EWAY app.
Where can I ride an EWAY scooter?
You can ride EWAY scooters on city streets and bike lanes where allowed by law. It is not permitted to ride on sidewalks or in areas where electric scooters are prohibited.
Do I need to wear a helmet?
While wearing a helmet is not required by law in Springfield, MO, EWAY strongly encourages all riders to wear a helmet to ensure their safety.
What are the operating hours for EWAY scooters?
EWAY scooters are available 24/7. However, availability can sometimes be limited during late-night hours for safety and maintenance purposes.
Is there an age requirement to ride EWAY scooters?
Yes, all riders must be at least 18 years old and possess a valid driver's license.
What if I have a problem with my scooter?
If you encounter a problem with your scooter, you can report it through the EWAY app. Our dedicated customer support team is always ready to assist you.
Can I rent more than one EWAY scooter at a time?
Yes, you can rent up to five scooters at a time using a single EWAY account. However, each rider must comply with our terms and conditions, including being at least 18 years old.
How can I add credit to my EWAY account?
You can add credit to your EWAY account directly from the app. Simply go to the "Payment" section, and follow the prompts to add credit using your preferred payment method.
Are the scooters safe?
Yes, our scooters are built with user safety in mind and undergo regular maintenance. However, we recommend that riders always use caution, follow local traffic rules, and wear a helmet.
What should I do if my EWAY scooter is lost or stolen during my rental period?
If your scooter is lost or stolen during your rental, immediately report this in the EWAY app or contact our customer support. Please note that users are responsible for the scooter during the rental period.